Refund policy
Returns
30-Day Return Window: You may request a return within 30 days of delivery.Cardciety
Eligibility: Items must be unused, in their original condition and packaging (including dust bags, tags, protective wrapping for leather goods). A receipt or proof of purchase is required.Cardciety
How to Initiate a Return: Email sales@cardciety.com to request authorization. Returns without approval will not be accepted. Approved returns should be shipped to 2078 Bagpipe Ln, Waldorf, MD 20601.Cardciety
Shipping: Return shipping is the customer’s responsibility. Detailed instructions will be provided upon approval.Cardciety
Refunds: Once we inspect and approve your return, a refund to the original payment method will be issued within 10 business days. Please allow additional time for your bank or card issuer to process. Contact admin@cardciety.com if more than 15 business days pass.Cardciety
Exceptions: Sale items, gift cards, and custom or personalized Kin & Sole bags are not eligible for returns.Cardciety
Repairs & Defects
To better support the care and longevity of your items—particularly our leather goods—we offer repair services for specific issues:
What Qualifies for Repair: We can assist with common issues such as: Malfunctioning or broken zippers, Hardware defects (buckles, clasps, etc.), Stitching that has come undone due to normal wear; or, Other workmanship-related flaws (e.g., separation in seams, lining irregularities).
Repair Eligibility
Repairs are available within 90 days of delivery, provided the item has been worn or used under normal conditions. Repairs do not apply to damage resulting from misuse, neglect, or accidents. Natural variations in leather—such as minor marks or color shades—are not considered defects.
How to Request a Repair
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Email repairs@cardciety.com with a brief description of the issue and attach clear photographs showing the area of concern.
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Our team will evaluate the request and respond within 3 business days with a proposed resolution.
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If approved, we will provide instructions for shipping, including the return address and any necessary documentation or label.
Repair Costs & Process: Cardciety will cover all labor costs for approved repairs. Customers are responsible for shipping the item to our facility. We will cover the return shipping cost once the repair is complete. Expected turnaround is 7–14 business days from the moment we receive the item.
Post-Repair Care
Once the repair is completed, the item will be returned along with detailed care recommendations to help prolong its lifespan.
Limitations
This repair policy does not apply to cosmetic issues due to wear (e.g., scratches, scuffs) or alterations made by third parties.